[Shipping Information]
Made-to-Order Products: 14-18 days (excluding weekends and public holidays)
※ Made-to-order products cannot be canceled, exchanged, or refunded.
Ready-Made Products: 2–3 days (excluding weekends and public holidays)
Same-Day Shipping Products: Orders completed before 2 PM on weekdays will be shipped the same day.
[Exchange & Return Policy]
Made-to-order products are individually crafted after order confirmation, so modifications, returns, and cancellations are not possible.
(This includes rings, personalized initial items, and 18K gold products, which are non-exchangeable and non-refundable.)
For inquiries about exchanges and returns, please check the FAQ or contact our customer service center for assistance.
If you placed an order through an online marketplace and wish to return an item due to personal reasons, shipping costs and appraisal fees from a designated appraisal center will be charged.
[Exchange & Return Address]
800 Marietta St. NW, Atlanta, Georgia, 30318
[Customer Service]
+1-943-258-3528 / Operating Hours: 10:30 AM – 4:00 PM
[Repair & After-Sales Service (A/S) Information]
All rings from Luther’s Diamonds come with a 1-year warranty.
*For further inquiries, please contact our customer service team for assistance.