Got questions?
We've got answers.

We are a private jewelry studio, not a retail storefront. Every Luther's Diamonds piece is made through our studio process, allowing our team to focus fully on craftsmanship, communication, and quality control — without the overhead or retail markup of a traditional jewelry store.

Because we work privately, each order receives more personal attention from our family team, from design review to final inspection before shipment.

All of our rings are handcrafted in Atlanta, Georgia by our small family studio. Some of our sterling silver pieces are also handcrafted by our extended family team in Ulsan, South Korea — a city known for its long tradition of fine metalwork.

Whether your piece is made in Atlanta or by our extended family team, every order is created with the same care, precision, and attention to detail that defines Luther's Diamonds.

Yes. Every diamond and gemstone we use is sourced from vetted suppliers who follow the Kimberley Process and meet our standards for ethical, conflict-free origin.

We work directly with a small group of trusted partners we've known for years. If you'd like to know more about the origin of a specific stone, we're always happy to share what we know.

All Luther's Diamonds pieces are made to order and ship within a 4-week guarantee from the day production begins. For more involved custom designs, the timeline depends on the complexity of the CAD modeling and how many rounds of revisions we work through together — and we'll keep you in the loop at every stage, so you always know exactly where things stand.

If your order is for a proposal, wedding, or specific date, please email us before or right after placing your order. Our team will review your timeline and confirm what's possible before production begins.

We never want to rush craftsmanship, but we always do our best to support meaningful deadlines whenever we can.

Yes — we can absolutely ship your order to your office. All Luther's Diamonds orders are fully insured and require a signature upon delivery, so we simply recommend choosing an address where you or someone trusted will be available to sign.

We are unable to ship fine jewelry orders to P.O. boxes, but an office, home, or secure business address works perfectly.

Yes. Every Luther's Diamonds order is fully insured from the moment it leaves our studio until it's signed for at delivery. We use trusted carriers with secure tracking and require a signature on all packages, with no exceptions.

If anything ever goes wrong in transit, we handle it directly with the carrier so you don't have to worry.

We provide a complimentary printable ring sizer so you can measure your exact size at home before we begin production. Just reach out and we'll send it over — it takes about a minute to use, and it's the most accurate way to size without visiting a jeweler in person.

If your size changes after delivery, we also offer a complimentary first resize on most pieces within the first year. We want your ring to feel right for the long run, not just the day it arrives.

Yes — and this is something we genuinely love doing. For custom and one-of-a-kind pieces, we share behind-the-scenes videos from the bench at key stages of production: stone setting, polishing, and final inspection. It's something very few jewelers offer, and it lets you actually watch your ring come to life rather than just wonder how it's going.

For our standard collection pieces, we share progress photos at the same key stages, so you're never left guessing.

Every Luther's Diamonds piece is backed by our lifetime care promise. We stand behind the craftsmanship of every ring we make, and we'll cover any manufacturing concerns for the life of the piece.

For everyday upkeep — cleaning, polishing, prong tightening, and refinishing as your ring ages — we offer ongoing care at fair, family-priced rates rather than retail markups. Many pieces only need a refresh every few years, and we'll always tell you honestly what your ring needs and what it doesn't.

If something doesn't feel right when your ring arrives, we want to know. Reach out within 14 days and we'll work with you to make it right — whether that's an adjustment, a remake, or finding the right path forward together.

Because each piece is made to order, full refunds are reviewed case by case, but our priority is always making sure you end up with a ring you genuinely love.