Got questions?
We've got answers.
The questions our clients ask us most, answered honestly. If something isn't covered here, our family team is always happy to help.
Every piece is made to order in our studio, so the clock starts the day you order. Delivered to your door, it usually looks like this:
- Collection pieces: 4–5 weeks
- Custom builds: 6–7 weeks from your deposit
- Hand-carved or highly intricate designs: 8–10 weeks
We'd rather give you the honest range than a hopeful one. If anything at the bench takes longer, we'll tell you before your date, not after.
Tell us your date before you order, or reply to your order confirmation right after. Our family team will check the bench schedule and confirm honestly whether we can make it, before production starts.
When a date is close, we'll do everything we can on our side, including faster shipping. What we won't do is rush the craftsmanship.
We keep you posted along the way. For diamond rings, the first update is a video of your exact diamond and its IGI report, for you to approve. Once your piece is finished and checked, we email your tracking number the day it ships.
Seeing “Waiting for details” in the Shop app? That's normal for a made-to-order piece. It just means your piece is still at the bench, and nothing is needed from you.
Yes. Shipping is free on every order, fully insured, and signature-required, packed in our Luther's Brown Box. In the US you can also choose UPS Next Day Air at checkout.
An office or home address works great, as long as someone can sign. We can't ship fine jewelry to P.O. boxes. If anything ever goes wrong in transit, keep the packaging and let us know. We file the insurance claim for you.
Yes, we ship worldwide with free express international shipping. Duties and import taxes are covered on our end, so there's nothing extra to pay at the door. Every package is fully insured, tracked and signature-required. Prices are shown in USD and your bank converts at checkout.
Yes. Reply to your order confirmation or write to us as soon as you can. Your address, engraving and birthstone choices can be updated while your piece is still at the bench. Once it ships, the address is locked in with the carrier.
Because every piece is made by hand for you, here's how it works:
- Before production starts: cancel for a full refund.
- Once your piece is at the bench: it's a final sale, since it's being made to your exact choices.
- Custom builds: the 10% design deposit is non-refundable, as it secures your stone and covers your CAD design work.
If your piece arrives damaged, isn't what you ordered, or has a craftsmanship issue, tell us within 14 days of delivery and we'll make it right with a repair, replacement or refund.
Yes. Choose Shop Pay at checkout to split your purchase into monthly installments. It works on collection pieces and on custom builds, for both the 10% deposit and the remaining balance. More on financing
Yes. The listed price covers your piece and free insured shipping. Engraving and Stone Inlay® are on us. The only thing added at checkout is sales tax where it applies.
Custom quotes work the same way: your CAD model, the full build and insured delivery in our Brown Box are all included.
Getting the size right the first time matters, so please take a minute with it:
- Use our printable ring sizing guide, printed at 100% scale.
- Measure at the end of the day, when fingers are slightly larger, and measure twice.
- Have a ring that already fits that finger? Measure its inside diameter in millimeters and send it to us. We can work from US, EU or mm sizes.
Quarter sizes are no problem. Still unsure? Message us before you order and we'll help you decide. We also confirm your size with you before we start.
Yes. A wide band (around 5–6mm and up) covers more of your finger and feels snugger, so many people go up a quarter to half size. Eternity bands should be sized for a comfortable slide over the knuckle, since stones run all the way around.
Life happens, and we're here for it. Reach out and our family team will look at your piece and walk you through the options. Some designs can be resized. Others, like eternity bands and bands with stones or Stone Inlay® around them, can't be without rebuilding the ring.
That's why we ask you to measure carefully and confirm your size before we start. A ring built in your size from day one always wears best.
Engraving is on us. Spaces and symbols count toward the limit:
- Engagement rings and wedding bands: up to 9 characters, like “J&A 2027”
- Eternity bands: up to 5 characters
- Earrings: no engraving
Each product page shows its exact limit in the engraving box.
Yes. Send a clear photo of the handwriting in black ink on white paper and we'll engrave it as written, at no charge. Our standard script is complimentary too. A custom font or a custom placement is $75, since it needs its own CAD design.
Yes. Our checkout takes one engraving per order, so place your order, then message us your order number with what you'd like on each ring. We'll confirm both with you before engraving.
Stone Inlay® is a special thing we do: two small birthstones set into your band, often yours and theirs. It's complimentary on ring orders. Choose any two:
January Garnet · February Amethyst · March Aquamarine · April Diamond · May Emerald · June Alexandrite · July Ruby · August Peridot · September Sapphire · October Opal · November Topaz · December Turquoise
Full eternity bands don't offer Stone Inlay®, since stones already run all the way around.
Yes, and we'd rather show you than just tell you. Every diamond in our collection is lab-grown, from the center stone down to the smallest accent. So are our emeralds, rubies, sapphires and alexandrite. None of them come out of a mine, so there's no mining and no conflict behind the stone you wear.
Here's the proof that comes with your piece:
- Center diamonds: an IGI report that states “laboratory-grown” in writing. The report number is laser-inscribed on your diamond, so you can look it up on IGI's website and match it to your stone.
- Emeralds, rubies, sapphires and alexandrite: a report from AGL (Antwerp Gemological Laboratory) for your stone.
- Your exact diamond on video: within 24 hours of your order, before we set it.
Choosing a natural diamond instead? We source natural diamonds only from suppliers whose invoices carry a Kimberley Process and System of Warranties statement.
Stone Inlay® birthstones are a mix: some are lab-grown and some are natural. Just ask and we'll tell you about yours.
Our diamonds are lab-grown by default, including every pavé and accent diamond: real diamonds, physically and optically the same as mined ones. Center diamonds are IGI certified, graded DEF color and VS2 or better clarity, and the IGI report comes with your ring.
Prefer a natural diamond? We source GIA-graded natural diamonds on request. Request a natural diamond
Yes, and we encourage it.
- See it first. On every diamond ring, not just on request, we send a video of your exact diamond and its IGI report within 24 hours of your order. Approve it, and that's the stone we set. Want to compare a few? Just ask and we'll send alternatives.
- Look it up. Enter your report number on IGI's website to see your diamond's grading and its laboratory-grown origin.
- Match it. The same number is laser-inscribed on your diamond. It's tiny, but under a 10x loupe it reads clearly.
Emeralds, rubies, sapphires and alexandrite come with their AGL report, so you can confirm exactly what you're wearing.
Yes. Our emeralds, rubies, sapphires and alexandrite are lab-grown: the same mineral as a mined stone, with the same color and hardness, grown instead of mined. Each comes with a report from AGL (Antwerp Gemological Laboratory), so you know exactly what you're wearing.
“Colombian” and “Zambian” on our emeralds describe the shade of green (Colombian is brighter, Zambian is deeper), not where the stone came from.
Yes. Every piece is solid gold or Platinum 950, never plated and never hollow. You choose yellow, white or rose gold on each product page.
No. Our collection is built around diamonds and certified gemstones, so moissanite isn't something we offer.
It starts with your idea. Share it through our custom ring form and Jack, our Head Designer, will reply within 3 business days with your design direction and a price range. From there:
- 10% design deposit: secures your stone and starts your 3D CAD model. It counts toward your total.
- Your CAD model: you see your ring in 3D before anything is made.
- Approve and build: once you love it, the balance is due and your piece goes to the bench.
Most custom builds arrive in 6–7 weeks from your deposit. Hand-carved and highly intricate pieces take 8–10 weeks.
Then we keep going. We revise your CAD model until it's right, and nothing goes to the bench until you give the green light.
Almost always. A different center shape, a gemstone instead of a diamond, colored leaves, a north–south setting: these become custom builds based on our house design, so the foundation is already there. Send us the product link and what you'd like to change.
In many cases, yes. Send us your stone's certificate (GIA, IGI or AGL) and its measurements, and we'll let you know what's possible for your design.
It depends on the setting. Some designs, like The Magnolia, sit low enough that a straight band leaves a small gap, so they pair best with a contour band that curves around the center. We make contour bands to match our own settings and keep your ring's design on file, so you can add the matching band now or years later.
We are a private jewelry studio in Atlanta, not a retail storefront. Working privately lets our team focus fully on craftsmanship, communication and quality control.
It also means every order gets personal attention from our family team, from design review to final inspection before shipment.
All of our rings are handcrafted by our small family studio in Atlanta, Georgia. Some of our sterling silver pieces are handcrafted by our extended family team in Ulsan, South Korea, a city known for its long tradition of fine metalwork.
Wherever your piece is made, it's made with the same care, precision and attention to detail.
We stand behind the craftsmanship of every piece for life. If something isn't right with how it was made, we'll make it right.
If a stone ever comes loose, we send you a replacement stone. For loss or theft, we recommend a personal jewelry insurance policy, and we're happy to provide the documentation your insurer needs.
Warm water, a drop of mild soap and a soft brush keep it bright. Take your ring off for the gym, the pool and household cleaning, and store each piece separately so stones don't scratch other jewelry. Full care guide
Yes. Our men's wedding bands include our platinum beveled band, built for strength and everyday wear, along with clean gold bands. See men's bands
Made by people who care.
Luther's Diamonds is a small family studio. When you reach out, you'll hear back from Jack, our Head Designer, or someone on our close family team — not a call center, not a chatbot.
Every ring is brought to life by our master jeweler, Mr. Lee, whose decades of experience guide every stone setting, every polish, every final inspection. We've built this studio one ring at a time, and we treat each piece — and each person — that way.
We're here when you need us.
No question is too small. Whether you're choosing a ring, adjusting a detail, or exploring a custom piece, our family team is here to help. New inquiries: