Shipping & Care
Effective May 2026
Every piece from Luther's Diamonds is handcrafted to order — never mass-produced, never sitting on a shelf. Each ring is made specifically for the person who ordered it, and stands behind a lifetime of care.
Processing & Production
Because every piece is made-to-order, please plan your purchase with our timelines in mind — especially for engagements, weddings, anniversaries, and other meaningful occasions.
Standard Made-to-Order Pieces
Rings, engagement rings, wedding bands, earrings, and bracelets.
Custom Design Orders
Bespoke pieces and custom designs require a 10% deposit to begin the design process. Production starts once the remaining 90% balance is paid in full.
Shipping & Insurance
Your piece is valuable, and we treat it that way from the moment it leaves our hands. All packages are shipped via trusted, signature-required carriers.
Every shipment is fully insured through Shipsurance for the duration of transit. Insurance covers loss or damage during shipping, so your piece is protected from our studio to your door.
Our Care Promise
Buying fine jewelry should feel certain, not anxious. When you order from Luther's Diamonds, we stand behind your piece for life — and we make sure every detail is right, before and after it reaches you.
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Complimentary Resizing
We include one complimentary resizing with every ring, so your piece sits perfectly from day one.
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Lifetime Warranty
Every piece is backed by our Lifetime Warranty, covering manufacturing and craftsmanship for as long as you own it.
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Certified Authenticity
Every stone is independently certified by GIA, IGI, or GRC — and for lab diamond engagement rings, you'll see a video of your exact stone before we set it. Trust, documented.
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A Direct Line to Us
Questions, concerns, or anything not quite right? Reach out. A real person from our Atlanta studio will respond, personally.
A Note on Returns
Because every piece is handcrafted specifically for you — set with your chosen stones, sized to your finger, engraved with your message — each order is final once production begins. This is standard practice across bespoke fine jewelry, and it's what allows us to give every piece the time and care it deserves.
Packaging for Claims
In the unlikely event your package arrives damaged or an issue arises in transit, please retain all original packaging — including the box, mailer, shipping label, and any damaged materials — so we can file an insurance claim on your behalf.
If packaging is discarded before a claim is filed, we are unable to pursue reimbursement through our carrier.
Risk of Loss
Delivery timeframes are estimates and may shift depending on the carrier, customs clearance, or unforeseen circumstances outside our control. Once a package has been accepted by the carrier, responsibility for the shipment transfers to the customer — though our Shipsurance coverage remains in place to protect you throughout transit. We will always work alongside you to track, follow up, and resolve any issues as quickly as possible.
Speak with our team.
Questions about your order, your shipment, or your piece? Reach out — a real person from our Atlanta studio will take care of you.