Bring us your wildest idea.

It starts with your idea. Share it through our custom ring form and Jack, our Head Designer, will reply within 3 business days with your design direction and a price range. From there:

1. 10% design deposit: secures your stone and starts your 3D CAD model. It counts toward your total.
2. Your CAD model: you see your ring in 3D before anything is made.
3. Approve and build: once you love it, the balance is due and your piece goes to the bench.

Most custom builds arrive in 6–7 weeks from your deposit. Hand-carved and highly intricate pieces take 8–10 weeks.

Then we keep going. We revise your CAD model until it's right, and nothing goes to the bench until you give the green light.

Almost always. A different center shape, a gemstone instead of a diamond, colored leaves, a north–south setting: these become custom builds based on our house design, so the foundation is already there. Send us the product link and what you'd like to change.

In many cases, yes. Send us your stone's certificate (GIA, IGI or AGL) and its measurements, and we'll let you know what's possible for your design.

Yes. Choose Shop Pay at checkout to split your purchase into monthly installments. It works on collection pieces and on custom builds, for both the 10% deposit and the remaining balance. More on financing

Because every piece is made by hand for you, here's how it works:

• Before production starts: cancel for a full refund.
• Once your piece is at the bench: it's a final sale, since it's being made to your exact choices.
• Custom builds: the 10% design deposit is non-refundable, as it secures your stone and covers your CAD design work.

If your piece arrives damaged, isn't what you ordered, or has a craftsmanship issue, tell us within 14 days of delivery and we'll make it right with a repair, replacement or refund.