Our Returns Process
Every piece we create is handcrafted to order, with care and precision. Because of this, returns are never automated — if something isn't right, our team will review your request personally and work with you to find the best solution.
What to expect.
Submit Your Request
Reach out to our team with your order number, a description of your concern, and clear photos if relevant. We'll confirm receipt within one business day.
Personal Review
Your request is reviewed by the same team that crafted your piece. We look at your order details, your photos, and the specifications we worked from.
Resolution Determined
We determine the best path forward — repair, remake, replacement, or refund when applicable under our return policy.
Next Steps Shared
We'll contact you with a clear plan, timeline, and any next steps. Throughout the process, you'll always know exactly where things stand.
Every piece is one of one.
Unlike mass-produced jewelry, each piece we create is handcrafted with custom designs, carefully selected stones, and proportions approved before crafting begins. That personal approach means every return request is reviewed by the same team that made your piece — ensuring you receive thoughtful, expert care from someone who knows exactly what was built and why.